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You are entitled to cancel Your Order within 12 hours without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by sending us an email at uncommoncandles@outlook.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The products were purchased in the last 14 days

• The products are in the original packaging

• The products are undamaged/unused

• The following products cannot be returned:

• Personalized products/custom orders

• Products that are not suitable for return due to health protection or hygiene reasons 

• Products that have been used or broken

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returning Goods

You are responsible for the cost of returning the products to us. The address to return the products to will be specified in an email discussing the return. 

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We cannot be held responsible for products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Gifts

If the Goods were marked as a gift when purchased, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

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